WHAT HAPPENS WHEN YOU CALL 9-1-1?911 should only be used when a true emergency exists and you need help from law enforcement, a fire department or emergency medical services. Identify your call as a medical or fire emergency as this will make the processes run smoother and quickly. The dispatcher will electronically receive the address and telephone number of the caller. However, if you are calling for someone else at a different location, be sure to tell the dispatcher.
CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:
Remain calm and give direct answers to the questions asked. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.
The dispatcher may also provide you with CRITICAL PRE-ARRIVAL INSTRUCTIONS, such as CPR (Cardio-Pulmonary Resuscitation) or the Heimlich maneuver.
Understanding what happens when a 911 call is placed will help the system run more efficiently and will bring you the emergency medical service you need in the shortest possible time.
HOW YOU CAN HELP BEFORE THE EMERGENCY RESPONDERS ARRIVE: